If you order a product from us and are not satisfied for any reason please give us a call or drop us an email so that we can discuss your concerns and find the best solution.
If you are not satisfied with your online or phone order of any full price item, you have the right to return that item for a refund or exchange within 30 calendar days from the date of invoice. Reduced sale items cannot be refunded if you change your mind.
All returning merchandise needs to be unused, in saleable condition with all labels and tags attached and in original packaging. We reserve the right to refuse the return of items that are not in original condition.
You do have the choice between a different product as an exchange or your money refunded back to your pay-pal or credit card account. Delivery costs cannot be refunded as costs are consumed at the time of invoice.
You are responsible for the return or exchange freight charges. Please ensure sufficient postage of the return. We will not accept returns where the postage is not paid. We will only refund return freight costs if we have made a mistake or if the product is faulty.
Hell On Wheels cannot be held responsible for any merchandise that is damaged, lost or stolen while being shipped back to us. Therefore we suggest that you use an insured service or a service that requires a signature on delivery like registered post.