When you submit your order, a confirmation will be emailed to you pretty much straight away. This is does not mean that your order has been shipped, the order has been successfully placed and is in line for processing. If you do not receive a confirmation within 24 hours, please contact us by email or phone.
We inspect all orders for problems (out of stock items, payment issues, compatibility issues, etc.), and contact you by email or phone if any are encountered. If an order does not require any further intervention, payment processing, packaging, and shipping all takes place. We ship orders as quickly as possible, but orders containing out-of-stock items and/or custom wheels, and large or complicated orders do not always ship immediately. This is a BMX shop, not some faceless automated, corporate venture.
Prices, availability, and specifications are subject to change without notice. We aim to provide the most complete and accurate information on all products.
Hell on Wheels won’t be held responsible for any price changes, typos or omissions, and we reserve the right to correct any errors. We are not obligated to honour incorrect prices.
If there isn’t enough room for your address (billing and/or shipping) or you can not submit the address how it should appear on your shipment, please email us at firstname.lastname@example.org
In the email, please include your name, order number (available after you submit the order), and the complete and correct billing and/or shipping addresses. Be aware that we will not be held responsible for any additional shipping costs or shipping delays if you submit an order with an incorrect or incomplete address. Responsibility rides on your shoulders!
We accept the following payment methods:
Credit or Debit Card: Visa, Mastercard, American Express. We will contact you as soon as possible if there are any issues which require action (out of stock items, credit card billing questions, other problems). Your credit card is not debited when you submit an order. Completing an order with credit card as the payment method transmits the order to us for processing. We examine each order, and address any questions or problems with items, shipping, card billing address, or any other problems before processing the card for the order total. We debit the card for the full amount of the order (items, shipping, and tax if applicable) when your order is shipped.